Policies

Booking

• Booking calendar opens monthly

• Schedule opens the last Sunday of the current month at 9:00am, for the following month.

Example : January appointments will be available to book 12/26 @ 9:00am

Deposits

• Nonrefundable

• Serve as cancellation fee

• Can be transferred once

• Amount varies depending on total service amount

Cancelation/ No Call-No Show

• Deposit will be forfeited.

• Canceling less than 48hrs prior to your appointment is a “Late Cancellation

• 3 Strikes policy for Late Cancellations

1st offense: client will be flagged

2nd offense: Client will be labeled repeat offender and must pay additional $10 for deposit. (fee will go towards balance)

3rd offense: Client will be banned from booking future appointments.

• No Call No Show will result in an automatic ban from future appointments

Rescheduling

• One reschedule allowed per deposit

• Reschedule request must be made 48+ hours prior to original appt time

• New appt must be made no later than next booking period. (Example : original appt. 11/14/21, new appointment must be no later than 12/31/21, otherwise deposit will be forfeited.)

Service duration

• Service duration is an estimated time and can vary by each individual client.

• Your appointment may be pushed back if previous appointment runs over

Late

• Communicate if you will be more than 5 minutes late

• Appointment canceled after 15 minutes/ deposit forfeited

Braiding hair

• Braiding hair is not included in price.

• Braiding hair can be provided for an additional fee per request.

"Squeeze me in" Appointments

• $50 Fee. Non-refundable.

• Fee does not apply to service balance.

• Appointment begins before or ends after business hours.